Store Policies

When Refunds Apply

Refunds are issued only in cases where the fault is from FAY Collectibles. This includes:

• Incorrect items sent
• Confirmed manufacturing defects

How to Qualify

To be eligible for a refund, the following conditions must be met:

• Requests must be made within 24 hours of delivery
• Clear photo or video evidence must be provided

What We Do Not Cover

Refunds will not be issued for:

• Incorrect size selection
• Change of mind
• Failure to read product descriptions or policies

Refund Processing

Approved refunds are processed within 7–14 working days through the original payment method, or another agreed method where applicable.

When Returns & Exchanges Apply

Returns and exchanges are accepted only for items with confirmed faults from Fay Collectibles. Returned items must be:

• Unworn
• Unused
• In original condition

Exchange Window & Processing

Exchange requests must be made within 24 hours of delivery. Approved exchanges are processed within 48–72 hours after confirmation.

Final Sale Items

The following are final sale and cannot be returned or exchanged:

• Sale items
• Discounted items
• Pop-up purchases

Dispatch Schedule

Orders are packaged and dispatched on scheduled batch days only. Delivery schedules are always communicated in advance.

Delivery Only — No Pick-Ups

Fay Collectibles operates strictly through delivery services. Pick-ups are not available.

Delivery Costs

Customers bear the cost of delivery unless stated otherwise.

Third-Party Courier Liability

Once an order has been handed over to a third-party delivery service, Fay Collectibles is not liable for delays caused by the courier. However, assistance will be provided where possible to help resolve delivery concerns.

When Your Order Is Confirmed

Payment confirms and validates your order. Items are reserved only after full payment, or the required minimum deposit has been made, as stated.